Return & Exchange

Return and Exchange Policy:

Introduction: The Mahal Fashion Pty Ltd, operating through http://www.themahalfashions.com, presents its return and exchange policy. The company, referred to as "T.he Mahal," sets forth the terms and conditions for returning or exchanging products purchased through its website.

Registered Office: Suite 1, 64 Oxford Rd, Ingleburn NSW 2565, Australia.

Conditions for Returns or Exchange:

1. Apparel:

   • 3-day return policy, except for customised styles.
   • Non-returnable/non-exchangeable: Jewelry, accessories, and certain blouses.
   • Warehouse sale items are non-returnable/non-exchangeable.

2. Product Condition:

   • Return in original condition with all accompanying items.
   • Apparel must be unworn, unused, or unwashed.
   • Footwear must be unused; trial worn on a carpeted surface.
   • Quality testing/inspection applicable for returned products.

3. International Orders:

   • Restocking fee of $50 or 20% of the product-selling value for returns/exchanges.
   • Complaints for missing/damaged/wrong items within 48 hours of delivery.

4. Refund Criteria:

   • Statutory refund criteria for non-conforming or delayed products.
   • Store refund criteria for eligible products not meeting statutory criteria.
   • T.he Mahal reserves the right to reject return/exchange requests.

5. Customised Orders:

   • Customised or special delivery orders are non-returnable/exchangeable.

Returns or Exchange Procedure:

1. Initiating Returns:

   • Register on the website if purchased as a guest.
   • Alternatively, email customercare@themahalfashions.com.
   • Third-party recipients need the original customer to initiate returns.

2. Return Options:

   • Ship the product to T.he Mahal using the provided address.
   • Customer responsibility for ensuring the product's good condition during transit.

3. Confirmation and Decision:

   • T.he Mahal sends a confirmation email upon receiving the product.
   • Decision on acceptance or rejection communicated within 5 working days.

4. Refund Process:

   • If accepted, the value of the product credited as store credit or original payment mode in 7 to 10 working days.
   • If rejected, the product will be shipped back to the customer.

Contact Information: For inquiries or assistance with returns, email customercare@themahalfashions.com.

This comprehensive return and exchange policy outlines the conditions, procedures, and criteria for returning or exchanging products purchased from The Mahal Fashion Pty Ltd. Customers are encouraged to familiarize themselves with this policy, as well as other terms and conditions available on the website. For further assistance, contact customercare@themahalfashions.com.