Terms & Conditions - Australia

Return and Exchange Policy of The Mahal Fashion Pty Ltd

Introduction: Welcome to http://www.themahalfashions.com, the official website of The Mahal Fashion Pty Ltd, with its Registered Office located at Suite 1, 64 Oxford Rd, Ingleburn NSW 2565, Australia. In this document, "The Mahal," "we," "us," or "our" refers to The Mahal Fashion Pty Ltd. Please carefully read and understand this policy, as it outlines the terms and conditions for returning or exchanging products purchased from our website.

Conditions for Returns or Exchange: Our return and exchange policy is designed to be simple and hassle-free for eligible products. Key conditions include:

  1. Return Period:

    • Apparel: 3-day return policy (except customised styles).
    • Jewellery, accessories, and warehouse sale items: Non-returnable/non-exchangeable.

  2. Product Condition:

    • Original condition with all tags, labels, packaging, and accessories intact.
    • Unworn, unused, or unwashed apparel; unused footwear with soles intact.

  3. Quality Testing:

    • Products returned will undergo quality testing/inspection.

  4. International Orders:

    • Restocking or return handling fee for international orders.
    • Complaints for missing/damaged/wrong items within 48 hours of delivery.

Refund Criteria:

  1. Statutory Refund Criteria:

    • Non-conforming product characteristics or late delivery.
    • Refund credited to the original payment method.

  2. Store Refund Criteria:

    • Products not listed as non-returnable/non-exchangeable.
    • Customized products refunded as store credit.

Return/Exchange Procedure: Initiate returns/exchange through the website or via email at customercare@themahalfashions.com. For guest purchasers, register with the email used for purchase. If the product was received as a gift, request the original customer to initiate the return.

  1. Returning the Product:

    • Ship the product to the provided address, ensuring good condition during transit.
    • Mahal sends a confirmation email upon receiving the product.
    • Decision on acceptance/rejection within 5 working days.

  2. Outcome of Return/Exchange:

    • If accepted, product value credited in 7-10 working days.
    • Rejected returns/exchanges result in the product being shipped back.

Contact Us: For any queries or concerns, contact us at customercare@themahalfashions.com.

Please be aware that The Mahal reserves the right to reject return/exchange requests without providing reasons, and customised or special delivery orders are non-returnable/non-exchangeable. Ensure you also review our website's terms, conditions, and other policies, as they are binding upon you.

Thank you for choosing The Mahal Fashion Pty Ltd.