Shipping policy

Shipping Policy Overview:

1. Countries Covered:

  • Australia, UK, EU, USA, and Rest of the World.
  • Product prices are displayed based on the country from where the site is accessed. If a specific currency is not defined, prices are shown in US dollars.

2. Order Processing:

  • Order cut-off times are guidelines and do not account for delays due to payment authorization.
  • Dispatch within 24-48 hours, extending to 72 hours during sale periods.

3. Delivery Times:

  • Estimated delivery times are guides and start from the dispatch date.
  • Not responsible for delays due to customs clearance.
  • Unable to redirect orders after dispatch.

4. Signature Requirement:

  • Porch or door delivery without a signature may occur, aligning with international shipping standards.
  • Responsibility transfers upon delivery. Third-party recipients validate delivery.

5. Delivery Schedule:

  • Domestic orders: Approximately 3-4 days from dispatch.
  • International orders: Minimum 7 days from dispatch.
  • Customer care can provide additional order status information.

6. Free Shipping:

  • Free shipping for Australian customers.
  • Exclusions for delicate home decor items within and outside Australia.
  • International orders may have shipping charges based on order value.

7. Taxes & Duties:

  • Australian customers: Product prices inclusive of taxes and duties.
  • International customers: Delivery Duty Unpaid (DDU) basis. Import duties and local taxes are the recipient's responsibility.

8. Insurance:

  • Each purchase is insured during transit until delivery.
  • Signature required for goods delivery, transferring responsibility to the customer.
  • Third-party recipients' signatures serve as evidence of delivery and fulfilment.

Contact Information:

This shipping policy provides comprehensive details on order processing, delivery times, signature requirements, free shipping, and tax responsibilities for both domestic and international customers. Customers are encouraged to contact customer care for additional assistance or inquiries.